Privacy Policy
Effective Date: July 21st, 2024
Lynax Solutions Sdn Bhd (“we,” “our,” or “us”) is committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.lynaxsolutions.my. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information from you in various ways, including:
- Personal Information: Your name, email address, phone number, company name, and company registration number.
- Non-Personal Information: Your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform. Cookies are small data files stored on your device to collect standard internet log information and visitor behavior information. For more information on how we use cookies, see the section on Cookies and Tracking below.
2. How We Collect Information
We collect personal information directly from you when you:
- Fill out forms on our website, such as requesting a quote or asking for a callback.
- Communicate with us via email or phone.
We collect non-personal information automatically as you navigate through our site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
3. Purpose of Data Collection
We use your information for the following purposes:
- Service Delivery: To provide you with information, products, or services that you request from us, such as processing quote requests and responding to inquiries.
- Marketing: To provide you with promotional offers and updates about our services, where you have consented to receive such information.
- Improvement: To improve our website and services through internal analytics and performance monitoring.
- Legal Compliance: To comply with applicable laws and regulations.
4. Data Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties. We do not share your data with third parties except as necessary to fulfill your requests, comply with the law, or protect our rights.
5. User Rights
As we use your data solely for contact and service provision purposes, you have limited rights over your personal data in our system. If you have concerns or require clarification about how we use your data, please contact us directly.
6. Data Protection
We implement various security measures to protect your personal information:
- Encryption: We use encryption to protect sensitive information transmitted online.
- Access Controls: We limit access to your personal information to those employees and contractors who need to know the information to perform their job duties.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. After that, the data is securely deleted or anonymized.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance user experience. Cookies help us understand how you interact with our website and allow us to improve our service. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy frequently to be informed of how we are protecting your information. Significant changes will be notified to you via email or by a notice on our website.
9. Legal Compliance
As a Malaysian company, we comply with Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), to ensure the privacy and protection of your personal information. Our services are primarily designed for Malaysian customers, and we adhere to local regulations to ensure compliance and protection of our users’ data.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@lynaxsolutions.my
- Phone: +60122432779
- Address: No 23, Lorong Halaman Seroja 3, Halaman Seroja, Bandar Cassia Batu Kawan, 14100 Simpang Ampat, Pulau Pinang, Malaysia.
By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.